Refund and Return Policy

The short version

• Every blanket and towel is custom printed for your group. Once it is in production, it cannot be returned or exchanged for a change of mind.
• If something arrives damaged, defective, or wrong, tell us within 14 days of receiving it and we will replace it or refund it at our discretion.
• On a pre-sale that does not reach its minimum, nothing is made and every supporter is refunded automatically.
• Refunds go back to the payment method you used. Cards usually take a few business days; bank transfers usually take 5 to 10 business days.

1. Custom products are made to order

We print each order with your group's design, in the sizes and quantities that were ordered. There is no stock to put it back into. For that reason, once production has begun, orders cannot be cancelled and products cannot be returned or exchanged because you changed your mind, chose the wrong size, or no longer need them. This is the same rule for coordinators placing a bulk order and for supporters buying from a fundraiser store.

2. Damaged, defective, or wrong items

We stand behind the quality of what we make. If a product arrives with a manufacturing or physical defect, is damaged in shipping, or is not what was ordered, contact us within 14 days of receiving it. We will replace it or refund it at our discretion, and a replacement ships at no cost to you.

To make it quick, email support@fundraisingwizard.com with the name of the fundraiser, the name on the order, and a photo of the problem. We do not need the item shipped back to us.

If you are not satisfied with the quality of your product for another reason, contact us within 14 days of receiving it. We will work with you to resolve it, which may include a replacement or a refund at our discretion.

3. Supporters: orders placed on a fundraiser store

Pre-sale fundraisers

A pre-sale fundraiser collects orders first. Nothing is made until those orders cover the production run. If the fundraiser does not reach its minimum by its end date, it is cancelled automatically and every supporter is refunded the purchase price of their products. Stripe, the card processor, retains its processing fee on a refunded payment; Fundraising Wizard never receives or retains that fee. Donations made to the group are not refunded; they stay with the group.

If you need to cancel a pre-sale order before the fundraiser reaches its minimum, contact your coordinator or email us. Refund requests made before the production order is placed are processed within 5 to 10 business days. Once the fundraiser is funded and the production order is placed, orders are final.

Bulk fundraisers

On a bulk fundraiser the group has already purchased its blankets or towels, and your coordinator hands out orders from that stock. Whether to refund an order is the coordinator's decision; the platform lets coordinators refund any purchase, including cash and check sales. Contact your coordinator to change or cancel an order. Damaged or defective items are covered by section 2 either way.

4. Coordinators: bulk orders and pre-sale campaigns

Bulk orders

A bulk order may be cancelled within 24 hours of signing the order agreement without penalty. After 24 hours, or once the production order has been placed with our manufacturer, the order cannot be cancelled and no refund is issued. This is the term in the agreement you sign at checkout, and it governs.

A bank transfer that fails, is returned, or is cancelled while it is still processing places the order on hold. No charge is made, any amount we have received is refunded to the same account, and you can pay by card or purchase order instead. A bank transfer that is disputed or returned after production has begun is treated as an unpaid order under the signed agreement.

Pre-sale campaigns

A pre-sale campaign costs you nothing up front. Until the production order is placed, the campaign can be cancelled and supporter orders are refunded as described in section 3. Once the minimum is reached and the production order is placed, the order cannot be cancelled.

5. How refunds are paid

Refunds are returned to the payment method used for the purchase. Card refunds usually appear within a few business days. Bank transfer refunds usually take 5 to 10 business days to appear in the originating account; a refund of a bank transfer that has not yet cleared is issued once the transfer settles. We cannot refund to a different card or account.

6. Disputes and chargebacks

If something is wrong with a charge, contact us before asking your bank to reverse it. Almost every problem is faster to fix directly, and a chargeback on a bulk order after production has begun is treated as an unpaid order under the signed agreement.

7. Questions

Email support@fundraisingwizard.com. This policy is part of our Terms of Service; where the two differ, the agreement a coordinator signed for a specific order governs that order.